Introduction:
Cal.net is a firm proponent of the concepts of net neutrality and an open internet, and has always equitably practiced and promoted these principles. Consistent with the “Transparency Rule” of the Federal Communications Commission, this statement provides information regarding any network management practices that we employ, the performance characteristics of our services, and the commercial terms of our service offerings. This disclosure is intended to provide current and prospective subscribers and providers of “edge” products with sufficient information to make informed choices regarding the use of such services, and relates solely to that portion of Cal.net’s overall network devoted to providing mass-market retail broadband Internet access service to its customers. Other portions of the network may be used to provide phone service or other information or non-mass market data services, each of which is subject to its own terms and conditions of service.
The information provided herein may be revised from time to time as Cal.net deems appropriate. In addition, the Cal.net Terms and Conditions at https://www.cal.net/terms-conditions/ and the Cal.net Privacy Policy at https://www.cal.net/privacy-policy/ should be read in conjunction with this statement.
Network Management Practices:
Blocking. Cal.net does not conduct any practice, other than reasonable network management elsewhere disclosed, that blocks or otherwise prevents end user access to lawful content, applications, service, or non-harmful devices.
Throttling. Cal.net does not conduct any practice, other than reasonable network management elsewhere disclosed, that degrades or impairs access to lawful internet traffic on the basis of content, application, service, user, or use of a non-harmful device.
Affiliated Prioritization. Cal.net does not conduct any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit any affiliate of Cal.net.
Paid Prioritization. Cal.net does not conduct any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.
Congestion Management. The FCC allows broadband Internet access service providers such as Cal.net to engage in “reasonable network management practices” to ensure that our customers enjoy a high-quality online experience. Cal.net does not conduct any practice to limit customer usage nor impose penalties for bandwidth consumption for reasonable consumer use. However, Cal.net does employ mechanisms that utilize the IETF-specified FQ-CoDel hybrid packet scheduler and Active Queue Management (AQM) algorithm, a powerful tool for fighting buffer bloat and reducing latency that dramatically improves the customer Quality of Experience during periods of heavy network congestion, in contrast to using nothing at all during such periods. Consistent with the FCC’s rules, Cal.net reserves the right to employ any other types of “reasonable network management” practices commonly used in the industry to protect consumers from activity that can unreasonably burden our network and cause service degradation. Any such future changes will be reflected in a corresponding update to this disclosure.
Application-Specific Behavior. Cal.net does not conduct any practice to block or rate-control specific protocols or protocol ports, modify protocol fields in ways not prescribed by the protocol standard, or otherwise inhibit or favor certain applications or classes of applications.
Device Attachment Rules. Cal.net does not conduct any practice to restrict the types of devices that connect to the network. For certain residential and small-business products, connectivity equipment is supplied, and an equipment fee is applicable. For certain commercial products, customers must use the supplied router to maintain network integrity.
Security: Cal.net does not conduct any practice that could possibly jeopardize network security or customer information. Cal.net employs a variety of industry-standard security practices on the network to ensure customer protection. We monitor overall network activity to detect potential intrusion and denial of service attack. Additionally, end-users whose systems are compromised, and are sourcing malicious traffic, may be contacted or suspended until the system is secured. We may block traffic to or from customers when a denial of service attack is in progress, and when such traffic is impacting network elements shared by other customers.
Performance Characteristics:
Service Description. Cal.net offers residential and commercial customers a variety of levels of broadband Internet access services with varying speeds and features via optical fiber, fixed-wireless, and various copper-based DSL technologies. Actual speeds vary by location and product selected. See https://www.cal.net/internet/ for details.
Impact of Non-Broadband Internet Access Service Data Services. No specialized services which affect last-mile performance or capacity are currently offered.
Commercial Terms:
Pricing. Pricing and other commercial terms of our service offerings are modified from time to time, and not all packages are available in all service areas. Pricing also varies geographically within the Cal.net service area, and by type of technology over which the services are delivered. Each package is priced to reflect the particular speed, features and bandwidth usage allowances of that package. See https://www.cal.net/internet/ for details.
Privacy Policies. Your privacy is very important to us. Personal information you provide to Cal.net is governed by our Privacy Policy, which is available at https://www.cal.net/privacy-policy/ and is subject to change from time to time. Customer browsing information is not stored. Personal information provided by you to Cal.net is used primarily to provide a customized experience as you use our services, and is generally not shared with third parties. We reserve the right, as required or permitted by law, to provide account and user information, including email, to third parties and to cooperate with law enforcement authorities in the investigation of any criminal or civil matter. Such cooperation may include, but is not limited to, monitoring of Cal.net’s network consistent with applicable law.
Redress Options:
Cal.net is responsive to all complaints. If you have any questions or concerns regarding your service, please contact our customer service representatives at (530) 672-1078, option 4. We have agents available 24 hours a day, seven days a week. Customers can also email us at support@corp.cal.net . Written complaints can also be sent via U.S. mail to:
Cal.net, Inc.
PO Box 1388
Shingle Springs, CA 95682
The FCC has established procedures for addressing informal and formal complaints relating to its “Open Internet” rules. For information concerning these formal and informal complaint procedures, please refer to the FCC’s website at https://www.fcc.gov/guides/getting-broadband .