Cal.net Technical Support

How can we help?

Our support specialists are available 24×7 to check your connection and troubleshoot issues. Call or submit a support request to get started!

Reporting a Problem

If you are having problems with your internet connection or equipment, please follow the troubleshooting tips below.

If problems persist, you can reach us 24×7 for online support or to request a technician visit. We’re here to help!

Testing Your Speed

You can test your Internet connection speed by clicking below.

Contacting Support

Cal.net Support is available 24×7  by phone at 530-558-4183 or by submitting an online Support Request

Your IP Address

2601:205:457c:13a0:c536:25ca:4e1d:6f4

Troubleshooting Checklist

Lost Connection

Locate your POE (Power Over Ethernet) device and confirm it has power.
Locate your Router and confirm it has power.
Make sure all Ethernet cables are securely connected as shown:

Outside cable to POE port.
POE LAN port to Router LAN port.

If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
If still no connection – please fill out a Support Request below or give us a call – a technician will be happy to assist you.

Slow Connection

Check equipment connectivity.
Run a speed test and note results.
Contact us for further testing.

Cal.net Support Request

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