Cal.net Technical Support

How can we help?

Our support specialists are available 24×7 to check your connection and troubleshoot issues. Call or submit a support request to get started!

Reporting a Problem

If you are having problems with your internet connection or equipment, please follow the troubleshooting tips below.

If problems persist, you can reach us 24×7 for online support or to request
a technician visit. We’re here to help!

Testing Your Speed

You can test your Internet connection speed by clicking below.

Contacting Support

Cal.net Support is available 24×7 
by phone at 530-558-4183 or by submitting an online Support Request

Your IP Address

Troubleshooting Checklist

Lost Connection

  • Locate your POE (Power Over Ethernet) device and confirm it has power.
  • Locate your Router and confirm it has power.
  • Make sure all Ethernet cables are securely connected as shown:
  • Outside cable to POE port.
  • POE LAN port to Router LAN port.
  • If the problem persists, reboot the router (disconnect from the power source for 30 seconds, then reconnect)
  • If still no connection – please fill out a Support Request below or give us a call – a technician will be happy to assist you.

Slow Connection

  • Check equipment connectivity.
  • Run a speed test and note results.
  • Contact us for further testing.

Cal.net Support Request

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