844-422-5638

LifeLine Availability

Cal.net can offer LifeLine services in significant portions of the following 26 California counties:

  • Alpine
  • Amador
  • Butte
  • Calaveras
  • Colusa
  • Contra Costa
  • El Dorado
  • Fresno
  • Glenn
  • Kern
  • Kings
  • Madera
  • Mariposa
  • Merced
  • Napa
  • Nevada
  • Placer
  • Sacramento
  • San Joaquin
  • Solano
  • Stanislaus
  • Tehama
  • Tulare
  • Tuolumne
  • Yolo
  • Yuba

A list of the Zip Codes in which Cal.net provides LifeLine services can be viewed here.

Our sales representatives will be able to verify whether your address falls within the areas that Cal.net is authorized to serve for LifeLine.

Cal.net offers LifeLine discounts for both broadband (Internet) and voice (telephone) services. However, we are authorized to offer only one type of discount for any given household – in other words, you may not receive both benefits; you must choose either Internet or telephone support.

Compliance Rules – General

The following describes the general LifeLine rules as they apply to our customers and prospective customers for either broadband (Internet) or voice (telephone) services.

  • Cal.net shall publicize the availability of LifeLine service in a manner reasonably designed to reach those likely to qualify for the service. On all materials describing the service, Cal.net shall indicate using easily understood language, that it is a LifeLine service, that LifeLine is a government assistance program, that the service is non-transferable, that only eligible consumers may enroll in the program, and that the program is limited to one discount per household except under specific circumstances for deaf service needs. These materials include not only the above-listed items, but also application and certification forms used to enroll subscribers. All such materials will clearly bear the name “Cal.net” in a manner indicating that it is the service provider.
  • Cal.net shall provide LifeLine service only to those qualifying subscribers not already receiving a LifeLine service, nor anyone else in the subscriber’s household being subscribed to a LifeLine service, except under specific circumstances for deaf service needs, or except when a subscriber is transferring existing LifeLine-subsidized services from another provider to Cal.net. Eligibility for LifeLine services includes enrollment in certain government assistance programs or annual household incomes at or below certain thresholds, each of which varies depending on whether voice LifeLine or broadband LifeLine is chosen, as noted below. Proof of eligibility is required. For income eligibility purposes, a household’s total annual gross income consists of money received before taxes by everyone in your household (adults and children), from whatever source derived, whether taxable or non-taxable, including, but not limited to: wages, salaries, interest, dividends, alimony and child support, grants, gifts, allowances, stipends, lottery winnings, inheritances, worker’s compensation, unemployment and public assistance benefits, social security payments, pensions, rental income, income from self-employment, and cash payments from other sources, and all employment-related, non-cash income.
  • If Cal.net has a reasonable basis to believe that a LifeLine subscriber ceases to meet the criteria to be considered a qualifying low-income consumer, it shall notify the subscriber of impending termination of his or her LifeLine service. Such notification of impending termination shall be sent in writing separate from the subscriber’s monthly bill and be written in clear, easily understood language. Cal.net shall allow a subscriber 30 days following the date of the impending-termination letter to demonstrate continued eligibility by presenting proof of continued eligibility consistent with applicable annual re-certification requirements. Additionally, Cal.net will comply with California dispute resolution procedures as they apply to termination of LifeLine services. Cal.net shall de-enroll any subscriber who fails to demonstrate eligibility within five business days after the expiration of the subscriber’s time to respond.
  • Cal.net shall de-enroll any LifeLine subscriber who does not respond to its attempts to obtain re-certification of the subscriber’s continued eligibility or who fails to provide the required annual one-per-household re-certifications. Cal.net shall notify the customer in a manner consistent with the above-described termination procedure. If such subscriber fails to respond to the de-enrollment notification within 60 days, Cal.net shall de-enroll the subscriber from LifeLine within five business days after the expiration of the subscriber’s time to respond to the re-certification efforts.
  • If a subscriber requests de-enrollment from LifeLine, Cal.net shall do so within two business days of receiving such request.
  • Neither Cal.net’s enrollment representatives nor their direct supervisors may receive any commission compensation that is based on the number of consumers who apply for or are enrolled in the LifeLine program with Cal.net.

Compliance Rules – Internet Services

The following describes the LifeLine rules as they apply to our customers and prospective customers for broadband (Internet) services.

  • Cal.net shall pass through the full amount of Internet LifeLine support to the qualifying low-income consumer, including qualifying subscribers on Tribal Lands. The monthly discount is up to $9.25 for eligible consumers, and up to $34.25 for eligible residents on Tribal lands.
  • Cal.net shall make its broadband LifeLine service available only to qualified low-income subscribers. In general, these requirements include (among others) any of the following:
    • Annual household income at or below 135% of the Federal Poverty Guidelines for California:

Household Size

Poverty Guideline

LifeLine 135% Threshold

1

$15,060

$20,331

2

$20,440

$27,594

3

$25,820

$34,857

4

$31,200

$42,120

5

$36,580

$49,383

6

$41,960

$56,646

7

$47,340

$63,909

8

$52,720

$71,172

Each Additional Member

 

$5,380

  • Receipt of benefits from one of the following federal assistance programs: Medicaid, Supplemental Nutrition Assistance Program, Supplemental Security Income, Federal Public Housing Assistance, or Veterans and Survivors Pension Benefit;
  • For residents of tribal lands, receipt of Bureau of Indian Affairs general assistance, tribally administered Temporary Assistance for Needy Families, Head Start (only those households meeting its income qualifying standard), or the Food Distribution Program on Indian Reservations.
  • Upon notification by the Universal Service Administrative Company (“USAC”) that an enrolled subscriber is receiving LifeLine service from another eligible telecommunications carrier, or that more than one member of a subscriber’s household is receiving LifeLine service and therefore that the subscriber should be de-enrolled from participation the company’s LifeLine program, Cal.net shall de-enroll the subscriber from participation in its LifeLine program within five business days.
  • Cal.net does not currently, nor does it plan to, offer services to low-income subscribers without assessing and collecting a monthly fee. If, however, Cal.net should amend that policy in the future, it will monitor such subscriber’s usage and issue a 15-day termination notice upon 30 consecutive days of non-usage, in a manner consistent with the above-described termination procedure. Cal.net shall terminate such subscriber’s service if the subscriber does not resume use within the 15-day period. Additionally, Cal.net shall annually report to the FCC the number of such customers de-enrolled.
  • Cal.net utilizes the National LifeLine Accountability Database (“NLAD”) and the National Verifier (“NV”) services to confirm the eligibility of prospective broadband LifeLine subscribers. Cal.net requires its enrollment representatives to be registered with the USAC before its enrollment representative can provide customer information directly or indirectly to the NLAD or the NV and requires that its enrollment representatives regularly re-certify. 
  • Cal.net shall make available to LifeLine-eligible customers broadband service speeds and latency that comply with the company’s Connect America Fund obligations of either 100 Mbps down / 20 Mbps up or 25 Mbps down / 4 Mbps up (depending upon the location), and less than 100-ms latency. Cal.net does not have usage caps, and has no plans to impose usage caps. Cal.net shall comply with any broadband speeds updated by the FCC’s Wireline Competition Bureau annually or any exception provided for in FCC Rules.
  • Cal.net shall ensure that any devices provided to its LifeLine subscribers are Wi-Fi enabled.
  • Cal.net shall provide prospective subscribers LifeLine certification forms that provide required information in clear, easily understood language, and shall annually re-certify LifeLine subscribers pursuant to FCC rules. If Cal.net is unable to re-certify a subscriber from the NLAD, the National Verifier, or a signed certification and appropriate documentation from the subscriber, Cal.net will comply with the FCC de-enrollment requirements.

Compliance Rules – Telephone Services

The following describes the LifeLine rules as they apply to our customers and prospective customers for voice (telephone) services.

  • Cal.net shall pass through the full amount of telephone LifeLine support to the qualifying low-income consumer, including qualifying subscribers on Tribal Lands. The monthly discount is up to $19.00 for eligible consumers. Additionally, the public purpose program surcharges, CPUC user fee, federal excise tax, local franchise taxes, and State 911 tax normally associated with your phone service are not assessed. There is also a one-time discount of up to $39.00 for service connection or service conversion. If you use a teletypewriter (TTY) or are part of the Deaf and Disabled Telecommunications Program, you may receive discounts for two phone lines.
  • Cal.net shall make its voice LifeLine service available only to qualified low-income subscribers. In general, these requirements include (among others) either of the following:
    • Annual household income at or below the following guidelines:

Household Size

Annual Income Limits

1

$23,400

2

$31,700

3

$40,000

4

$48,400

Each Additional Member

$8,400

  • Receipt of benefits from one of the following assistance programs:
    • Medicaid/Medi-Cal
    • Low Income Home Energy Assistance Program (LIHEAP)
    • Supplemental Security Income (SSI)
    • Federal Public Housing Assistance or Section 8
    • CalFresh, Food Stamps or Supplemental Nutrition Assistance Program (SNAP)
    • Women, Infants and Children Program (WIC)
    • National School Lunch Program (NSL)
    • Temporary Assistance for Needy Families (TANF)
      • California Work Opportunity and Responsibility to Kids (CalWORKs)
      • Stanislaus County Work Opportunity and Responsibility to Kids (StanWORKs)
      • Welfare-to-Work (WTW)
      • Greater Avenues for Independence (GAIN)
    • Tribal TANF
    • Bureau of Indian Affairs General Assistance
    • Head Start Income Eligible (Tribal Only)
    • Food Distribution Program on Indian Reservations
    • Federal Veterans and Survivors Pension Benefit Program
  • Cal.net will offer LifeLine subscribers the ability to place and receive voice-grade calls over all distances utilizing the public switched telephone network or successor network. 
    • Cal.net will, at a minimum, enable calls to be sent and received within a local exchange or over an equivalent or larger-sized local calling area, and will provide a voice-grade connection from the Subscriber’s Residence to the public switched telephone network or successor network. 
    • Cal.net will disclose to each Subscriber before activating service that the Subscriber is entitled to a voice-grade connection and the conditions under which the Subscriber may terminate service without penalty if a voice-grade connection cannot be provided. 
    • If, at any time, a Subscriber fails to receive a voice-grade connection to the Residence and notifies Cal.net, then Cal.net is required to (1) promptly restore the voice-grade connection, or if not possible (2) provide telephone service to that Subscriber using a different technology if offered by Cal.net and if the Subscriber agrees. 
  • Cal.net will provide free, unlimited access to 911 emergency services, in compliance with current state and federal laws and regulations, and will disclose to potential and existing LifeLine subscribers information regarding 911/E911 emergency services, in compliance with current state and federal laws and regulations. 
  • Cal.net will provide to LifeLine subscribers for free, one directory listing per year and a white pages telephone directory. 
    • Cal.net will include a Subscriber’s listing for free in the local white pages telephone directory as a default unless the Subscriber affirmatively requests to have the number unpublished. 
    • Cal.net will provide an electronic white pages directory as its standard offering. However, Cal.net will provide LifeLine subscribers the option to affirmatively elect to receive a free printed paper copy of the white pages directory instead of an electronic copy covering the local community where the Subscriber resides. 
  • Cal.net will provide access to local directory assistance (DA). Cal.net will offer to its LifeLine subscribers the same number of free DA calls that it provides to its retail customers. 
  • Cal.net will abide by the following additional billing provisions. 
    • Cal.net will offer at least one California LifeLine plan that meets or exceeds the California LifeLine service elements and is not bundled with any video or data services. Cal.net may offer added features and/or enhanced service elements without additional charge(s). 
    • Cal.net will apply the applicable California LifeLine discount to the Subscriber’s selected plan. 
    • Cal.net will offer California LifeLine discounted services on a non-discriminatory basis to any Customer residing within the service territory where it offers retail residential telephone services. Cal.net will only provide California LifeLine discounts to Customers that are approved by the California LifeLine Administrator. 
    • Cal.net will offer a service plan option with monthly rates and without contract or early termination penalties. 
    • Cal.net may offer features and/or enhanced services that exceed minimum service elements as part of the California LifeLine offering but will not require LifeLine subscribers to subscribe to these additional features/services in order to receive the California LifeLine discounts. 
  • Cal.net will offer access to the California Relay Service for deaf or hearing-impaired persons or individuals with speech disabilities. 
  • Cal.net will provide LifeLine subscribers free blocking for 900/976 information services and a one-time free billing adjustment for 900/976 information services related charges that are inadvertently or mistakenly incurred, or without authorization. 
  • Cal.net will provide free access to operator services. 
  • Cal.net will provide the ability to receive free, unlimited incoming calls. 
  • Cal.net will prominently disclose and disseminate terms and conditions of service, including service rates, charges, and fees associated with purchasing additional minutes, 911 emergency services location accuracy and reliability standards regarding service coverage and service quality issues, back-up power, and safety related considerations caused by outages, latency, and jitter. These disclosures will clearly state that LifeLine subscribers are entitled to a voice grade connection, identify conditions under which LifeLine subscribers may terminate service without incurring an early termination fee or penalty, charges or fees associated with using operator services, and describe the impact of terminating fixed-VoIP service for contracts that exceed one year, e.g., the subscriber will be subject to the retail rates charged by the service provider and any applicable early termination fees. 
  • Cal.net will make available to LifeLine subscribers its California LifeLine Service rates and charges. 
  • Cal.net will provide free, unlimited access to 800 or 800-like toll-free services. 
  • Cal.net will provide free, unlimited access to customer service for information about California LifeLine, service activation, service termination, service repair, and bill inquiries. Calls to customer service shall not count against the Subscriber’s allotted voice minutes or number of calls. 
  • Cal.net will provide free, unlimited access to customer service representatives fluent in the same language (English and non-English) that the California LifeLine was originally sold or marketed. Calls to customer service will not count against the LifeLine subscriber’s allotted voice minutes or number of calls. 
  • Cal.net will provide free access to Toll-Blocking Service, and will provide free access to Toll-Control Service, but only if it is capable of offering Toll-Control Service and the LifeLine subscriber has no unpaid bill for toll service. 
  • Cal.net will provide access to two California LifeLine discounted telephone lines to Deaf and Disabled Telecommunications Program subscribers or teletypewriter users, and will provide free access to the California Relay Service via the 711 abbreviated dialing code.