Important changes coming for the Emergency broadband benefit
What is the Emergency Broadband Benefit?
We would like to make you aware of upcoming changes to your current Emergency Broadband Benefit (EBB). On December 31, 2021, your Emergency Broadband Benefit will become part of the Affordable Connectivity Program (ACP) benefit. All households that are enrolled in the EBB program on December 31, 2021 will continue to receive their current monthly benefit until March 1, 2022.
After March 1, 2022 the discounted rate for internet service will change from up to $50 per month to up to $30 per month for eligible households not located on qualifying Tribal lands. The monthly benefit will remain up to $75 per month for qualifying household on Tribal lands.
Please be watching for information from the Universal Service Administrative Company (USAC) as they will contact you if you need to take any additional steps to retain your ACP benefit.
Congress created the ACP, which is a new, long-term $14 billion program that will replace the Emergency Broadband Benefit Program. For more information about the Affordable Connectivity Program and these changes, please visit the Federal Communications website www.FCC.gov/ACP. You can also send an email to ACPQuestions@usac.org to get an email with answers to frequently asked questions.
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The EBB will be open to applicants on May 12, 2021. Click the link below to apply.
Your household qualifies for the Emergency Broadband Benefit if it has an income at or below 135% of the federal poverty guidelines OR any member of the household:
A household is eligible if a member of the household meets at least one of the criteria below:
Only one monthly service discount and one device discount is allowed per household. Program rules acknowledge there may be more than one eligible household residing at the same address.
Any member of your household can make your household eligible. For example, if your child or dependent participates in the Free and Reduced-Price School Lunch Program, your household qualifies for the Emergency Broadband Benefit.
Lifeline is a program to help make communications services more affordable for low-income consumers. If you currently receive Lifeline benefits, you automatically qualify for the Emergency Broadband Benefit, and you can receive both benefits at the same time. You can apply your Emergency Broadband Benefit and your Lifeline benefit to the same or separate services. Talk to your broadband provider to learn how to start receiving EBB Program discounts.
If your broadband provider already has its own low-income or COVID-19 relief program, you may be able to qualify through this program as well. Talk to your broadband provider for more information.
You can receive the Emergency Broadband Benefit if you (or someone in your household) participates in one of these federal assistance programs:
You may need to show a card, letter, or official document as proof that you participate in one of these programs when you apply for the Emergency Broadband Benefit.
You can get the Emergency Broadband Benefit if your income is 135% or less than the federal poverty guidelines. The guideline is based on your household size and state.
You will have to show proof of income, like pay stubs or a tax return, when you apply for the EBB Program.
If you experienced a substantial loss of income since February 29, 2020 because you lost your job or were furloughed, you may qualify for the EBB Program. To qualify in this way, your total household income in 2020 must be at or below $99,000 (for single tax filers) and $198,000 (for joint tax filers).
You will have to show proof of your total income, like a tax return or official documentation containing income information, as well as proof of the loss of income, like a termination letter or furlough notice, when you apply for the EBB Program.
Complete this form to qualify if you are in our service area.
There are three ways to apply for the Emergency Broadband Benefit Program. Applications will become available when the program opens on May 12, 2021.
Online with USAC
Use the online application (available in English and Spanish).
Mail with USAC
Print an application in English or Spanish (instructions also available in 8 additional languages).
Complete the application and send with proof of eligibility to:
Emergency Broadband Support Center
P.O. Box 7081
London, KY 40742
Use our online tool to find a participating company near you. Participating companies can help you apply through the National Verifier or through their company’s application process.
The Emergency Broadband Benefit is a federal benefit that ensures that qualifying consumers have access to high-quality internet services. Cal.net has been authorized to provide the Emergency Broadband Benefit to qualifying customers to our service areas in California. This means that if you are eligible, you can receive internet at a reduced rate of:
There are 3 ways you can apply:
The National Verifier will use the consumer’s information to perform the following automated checks:
If any of these checks return errors, the consumer will be directed to either resolve the error in the portal or to provide documents.
Yes. The federal government has implemented a variety of restrictions to help ensure that only qualifying consumers obtain the Emergency Broadband Benefit.
One Benefit Per Household
Only one Emergency Broadband Benefit service is available per “household.” (A “household” means “any individual or group of individuals who live together at the same address and share income and expenses as one economic unit.”) A “household” is not permitted to receive the Emergency Broadband Benefit from multiple providers. Violation of the one-per-household limitation constitutes a violation of the federal regulations and will result in disenrollment from the program.
Proof of Eligibility
When applying for Emergency Broadband Benefit service, applicants must provide documentation demonstrating that they are eligible. More information can be found in the eligibility requirements.
Loss of Eligibility
An Emergency Broadband Benefit customer must notify Cal.net within 30 days if he or she is no longer eligible for the Emergency Broadband Benefit service for any reason. (For example, a customer may no longer be eligible if he or she no longer participates in a qualifying low-income program, if he or she no longer meets the low-income thresholds, or if he or she or a member of the household receives another Emergency Broadband Benefit service.)
Change of Address
An Emergency Broadband Benefit customer must notify Cal.net within 30 days if he or she moves to a new residential address.
Certification Under Penalty of Perjury. Emergency Broadband Benefit applicants must certify under penalty of perjury that the information contained on their application forms is true and correct to the best of their knowledge.
Emergency Broadband Benefit customers must recertify their eligibility on an annual basis and may be asked to recertify more frequently. Failure to recertify will result in de-enrollment from the Emergency Broadband Benefit program.
The Emergency Broadband Benefit service cannot be transferred from one individual to another.
Consent to Provide Information to the Emergency Broadband Benefit Program administrator. All Emergency Broadband Benefit applicants must permit Cal.net to provide the customer’s name, telephone number, date of birth, and last four digits of social security number to the Universal Service Administrative Company (and/or its agents) for the purpose of verifying that the subscriber does not receive more than one Emergency Broadband Benefit package. USAC is the company that administers the Emergency Broadband Benefit program on behalf of the Federal Communications Commission.
The Emergency Broadband Benefit is a federal program that ensures qualifying customers have access to high-quality internet services.
Cal.net’s eligible Wireless Internet plan features:
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