Announcing New Support Hours

Cal.net is pleased to announce that we have hired a new technician for our support department!

Brad has over 30 years experience in Silicon Valley working for companies such as Hewlett Packard, Compaq, as well as Tandem.

Once Brad has been fully trained with our operations he will round out our support hours to include Sundays from 12:00 PM to 6:00 PM coming soon in July of 2011. We will notify you via email when our hours have expanded.

Additionally we will be offering full computer repair locally in our office and will be releasing more information on the new services in the next few weeks.

As a reminder, Technical Support can be contacted during our current working hours: Monday through Friday 8:00 AM to 7:00 PM and Saturdays 9:00 AM to 6:00 PM by calling 530-350-1852 or by calling our main number 530-672-1078 and pressing 2 for Technical Support. You can also email us: support@cal.net

 

 

How to choose a secure password.

How to choose a secure password?

Choosing a secure password is one of the most important steps to assure your security on the Internet. With the Identity theft on the rise, it is difficult to overstate the importance of this simple step. In the interest of protecting our customers information and accounts, Cal.net will be putting a new secure password policy into effect. The new policy will not force password changes at this time. It will however affect any password changes requested from this point forward. All new passwords must at the minimum comply with the following rules.

  1. Must be a minimum of 8 characters.
  2. At least one special character (!@?%).
  3. At least three numbers.

Cal.net has compiled a list of suggestions to help our customers choose strong passwords.

What NOT to use as password?

  • Your account name or username.
  • Your real name or anybody else’s name.
  • Birthday, phone number, address or driver’s license number.
  • Any word from a dictionary. That includes other languages.
  • Words from a dictionary using common substitution between numbers/letters, like the number 0 for the letter O, the number 1 for the letter L, the number 3 for letter E and so on.
  • Any “secure password” found on the internet.

Good password suggestions?

  • Always include symbols, like .,!@?% etc.
  • Use uppercase and lowercase letters.
  • Choose a password with at least 8 characters. The longer it is, the more secure it will be.
  • Use an interesting phrase, a verse from a poem or a song. Use the first letter of each word to create your new password. Check to make you didn’t accidentally create a word from the dictionary.
  • Go to a busy street or parking lot and record 3 or 4 different license plates. Eliminate all duplicate letters and numbers and create your password with what’s left.
  • Discover new ways to obtain letters and numbers, like opening a book and grabbing the third letter of the first 10 adjectives you see. Use your creativity!

Keep your password safe

This part is very essential, it makes no sense to create a very strong and secure password only to turn around and share it with family or close friends:

  • Never reveal your password to anybody.
  • Never write down your password. Even though the password might be long and have strange characters, you need to be able to identify it easily so you don’t have to write them down.
  • Always change your passwords every few months.

If you have any questions about the policy, please contact Tech Support.

 

 

Company News June 2011

As noted last month, we are currently engaged in a major upgrade project to improve bandwidth capacity and service quality. This project entails a significant amount of construction activity, not to mention radio licensing and multiple third-party coordination efforts that take considerable time. But we are making steady progress, and expect to see the first components of this upgrade operational by July.

In other news, we are growing and adding staff to better serve you. We recently hired a new wireless installer to better meet the growing demands for new wireless service in our ever-expanding coverage area, and a new tech-support person to help with our customer service needs. Both these individuals are currently in training, but you can expect shortly to experience the benefits they add to the company. Soon to arrive will be a new graphic designer to help out in our Web Design department, producing outstanding graphics for your custom Web sites.

We are also delighted to be able to reintroduce our “Computer Repair” service, after a long hiatus. We recognize that your Internet enjoyment is a factor not only of the quality of your Internet connection, but also of the state of your computer’s performance. If your computer performs poorly because it’s infected with malware or has too little memory, for example, then it matters little how good your Internet connection is, as you will consequently have a dissatisfying experience. Accordingly, to help ensure your best possible Internet experience, we will now be able to analyze and correct any computer issues that may be affecting that perception. Give us a call on 530-672-1078 to learn more about this valuable service.

Stay tuned for more exciting news over the next few months. And, as always, please feel free to drop by our offices at any time to visit with us, and see what we can do for you, whether your Internet-related needs are business, personal, or both.