Category Archives: News and Upcoming Events

Cal.net Newsletter is out!

Cal.net’s monthly newsletter is out and available on our website.  (https://cal.net/newsletter/2013-01-Newsletter.pdf)

In this edition, we explain ways that we are working for you.  We also have a promotion this month were you can earn $54.95 off your monthly bill for every person who signs up from your referral!  
We also spend a little time discussing Internet privacy and business ethics.

Enjoy,
Phil Bosley
Cal.net, Inc.

FREE Internet Access! ~

As we prepare to deploy the latest in wireless Internet technology, Cal.net is working to increase its visibility in Placerville, Lotus, Coloma, Cameron Park, and throughout El Dorado County.  As a part of this effort, we want to remind our customers about our referral program.

The program is as easy as 1, 2, 3!

1.  You tell your friends and family about Cal.net’s Internet Service and remind them to mention you when they call in.

2. Our highly professional staff will check their home for service availability and schedule a FREE survey and install.

3. Our trained technicians will come to their home and confirm wireless internet service is available.  If it is available, then the technician will install new high speed wireless Internet on the spot!

Once service is connected to your referral, your account will be credited for $39.95.  That’s it!  No contracts or annual plans.  Just old fashioned customer service and the latest in wireless Internet technology.  Cal.net has no caps on its referral program, and so the opportunity exists to fund our entire Internet experience by referring friends and neighbors.

Feel free to give us a call if you would like to hear more about our promotions, programs, or to learn about upgrading your own Internet service.

Sincerely,

Cal.net Staff

Tech Support Hours Expanding

Tech Support Hours Expanding!

A few months ago we wrote that we were exploring expanding our support hours to be open 7 days a week. We are proud to announce our new support hours!

You can now reach us:

Monday through Friday: 8:00 AM to 7:00 PM

Saturday: 9:00 AM to 6:00 PM

Sunday: 12:00 PM to 5:00 PM

We would encourage you to reach out to us during these hours to address any service related issues you may be having! You can also reach us by emailing us : support@cal.net

As well as expanded Customer Service hours, we are in the process of adding extensively to our online knowledgebase found at https://www.cal.net/support.php.  Do you have a problem that you experience frequently with your email? Is there a setting you’ve been looking for in Internet Explorer? Let us know! Email us at support@cal.net and your question may become a topic for our Frequently Asked Questions page!

Company News July 2011

Updating you on the status of our upgrade projects mentioned last month, we are still making steady progress toward that goal. The unexpected rainstorm last week set us back a week, as it occurred at the worst possible moment of a crucial part of our development schedule. Prior to that, equipment supplier shortages also delayed us a week, so we are now targeting early August for initial launch of the first phase of our major upgrades.

Hope you had a chance to see us at the El Dorado County Fair last month. We had a booth in the Forni building, with our wireless service providing a temporary direct Internet feed to the booth, showing live video streaming and interactive gaming. We had a great time and greatly enjoyed visiting with those of you who stopped by to chat.

Our newly hired wireless installer, Blake, is now fully trained, so we are better able to meet the demand for new installs and be more prompt with wireless service calls. Likewise, Brad, our new tech-support person, is also fully trained, so we will soon have full seven-day-a-week coverage and are also able to get to your service calls during the week much more quickly than before. Lastly, please also welcome Kaley, our new graphic designer in the Web Design department, who will be producing outstanding graphics for your custom Web sites.

Don’t forget our recently reintroduced “Computer Repair” service, announced last month. If your computer is performing poorly because it’s infected with malware or has too little memory, for example, we will now be able to analyze and correct any computer issues that may be affecting its operation. Give us a call on 530-672-1078 to learn more about this valuable service.

Stay tuned for more exciting news over the next few months. And, as always, please feel free to drop by our offices at any time to visit with us, and see what we can do for you, whether your Internet-related needs are business, personal, or both.

 

How to choose a secure password.

How to choose a secure password?

Choosing a secure password is one of the most important steps to assure your security on the Internet. With the Identity theft on the rise, it is difficult to overstate the importance of this simple step. In the interest of protecting our customers information and accounts, Cal.net will be putting a new secure password policy into effect. The new policy will not force password changes at this time. It will however affect any password changes requested from this point forward. All new passwords must at the minimum comply with the following rules.

  1. Must be a minimum of 8 characters.
  2. At least one special character (!@?%).
  3. At least three numbers.

Cal.net has compiled a list of suggestions to help our customers choose strong passwords.

What NOT to use as password?

  • Your account name or username.
  • Your real name or anybody else’s name.
  • Birthday, phone number, address or driver’s license number.
  • Any word from a dictionary. That includes other languages.
  • Words from a dictionary using common substitution between numbers/letters, like the number 0 for the letter O, the number 1 for the letter L, the number 3 for letter E and so on.
  • Any “secure password” found on the internet.

Good password suggestions?

  • Always include symbols, like .,!@?% etc.
  • Use uppercase and lowercase letters.
  • Choose a password with at least 8 characters. The longer it is, the more secure it will be.
  • Use an interesting phrase, a verse from a poem or a song. Use the first letter of each word to create your new password. Check to make you didn’t accidentally create a word from the dictionary.
  • Go to a busy street or parking lot and record 3 or 4 different license plates. Eliminate all duplicate letters and numbers and create your password with what’s left.
  • Discover new ways to obtain letters and numbers, like opening a book and grabbing the third letter of the first 10 adjectives you see. Use your creativity!

Keep your password safe

This part is very essential, it makes no sense to create a very strong and secure password only to turn around and share it with family or close friends:

  • Never reveal your password to anybody.
  • Never write down your password. Even though the password might be long and have strange characters, you need to be able to identify it easily so you don’t have to write them down.
  • Always change your passwords every few months.

If you have any questions about the policy, please contact Tech Support.

 

 

Company News June 2011

As noted last month, we are currently engaged in a major upgrade project to improve bandwidth capacity and service quality. This project entails a significant amount of construction activity, not to mention radio licensing and multiple third-party coordination efforts that take considerable time. But we are making steady progress, and expect to see the first components of this upgrade operational by July.

In other news, we are growing and adding staff to better serve you. We recently hired a new wireless installer to better meet the growing demands for new wireless service in our ever-expanding coverage area, and a new tech-support person to help with our customer service needs. Both these individuals are currently in training, but you can expect shortly to experience the benefits they add to the company. Soon to arrive will be a new graphic designer to help out in our Web Design department, producing outstanding graphics for your custom Web sites.

We are also delighted to be able to reintroduce our “Computer Repair” service, after a long hiatus. We recognize that your Internet enjoyment is a factor not only of the quality of your Internet connection, but also of the state of your computer’s performance. If your computer performs poorly because it’s infected with malware or has too little memory, for example, then it matters little how good your Internet connection is, as you will consequently have a dissatisfying experience. Accordingly, to help ensure your best possible Internet experience, we will now be able to analyze and correct any computer issues that may be affecting that perception. Give us a call on 530-672-1078 to learn more about this valuable service.

Stay tuned for more exciting news over the next few months. And, as always, please feel free to drop by our offices at any time to visit with us, and see what we can do for you, whether your Internet-related needs are business, personal, or both.

 

Zimbra – A New and Better Webmail

What is Zimbra?

Zimbra is a powerful e-mail and webmail system. It is a modern and advanced replacement for the decades-old “Classic” P.O box email server, integrating Email, Contacts, Social Media and shared Calendars, while providing greatly improved webmail and mobile device support. Cal.net has decided to use Zimbra not only to bring its email services up-to-date with the latest technologies, but also to continue to provide Quality Internet Services Wherever You Are. Zimbra has many great features and benefits that will improve your experience.

Video Introduction to Zimbra

Key Features

Web Client (Email viewed in your browser)

Rich browser-based interface with application features such as drag and drop, tagging and conversation views

Comprehensive search-based inbox, including within attachments, and saved search folders

Calendar wizard that finds the best time and place for large meetings within seconds

Effective sharing and collaboration with friends including inboxes, contacts, calendars, documents, files and tasks

Calendars with shared free-busy times; compatible with Microsoft Exchange

Document management through a single Briefcase with version control, check-in and check-out and instant sharing of documents and folders

Integrates with Twitter and Facebook

Zimbra Desktop (Optional program you can downlad)

Free Outlook/Thunderbird-like program

Enables offline access on Mac, PC, and Linux desktops

Aggregates Cal.net, Yahoo! Mail, Gmail, AOL, Hotmail, and other POP / IMAP accounts

Sync Cal.net, Yahoo!, Gmail Address Book and Calendar

Other Desktop Applications

Synchronization to Outlook 2003 / 2007 with full delegate and offline access

Native synchronization to Apple desktop applications

Support for all POP3 / IMAP4 Clients

Mobile Devices

Synchronization to iPhone, Windows Mobile, Palm, and Symbian OS smart phones

Rich browser-based experience for Zimbra email, contacts, calendar and files on any Internet-capable device

F.A.Q

Will my e-mail address or password change?

No. Your current e-mail address and password will simply be moved over to the new system. They will remain the same.

When is this transition expected to happen?

We are looking to make it available to our customers on the third week of May 2011.

What time of the day will this occur?

We will be doing the transition between 12AM-5AM Pacific Time.

Am I going to lose my old e-mail?

No. During the transition process from mailserver1 to mailserver2, a process of “mirroring” will be used to ensure that your old mailbox is the exact same on the new system. If you use an email program like Outlook, Eudora, Mac Mail, Thunderbird or any other, the messages will stay untouched as they are saved on your computer.

What about messages that arrive during the transition?

Cal.net’s Spam system holds messages locally until the mailserver is ready to take deliveries.

Am I going to lose my contacts saved on the current webmail?

No. We have created a process that will copy your current Webmail contacts over to the new system. Any contact saved on your Outlook, Eudora, Mac Mail or Thunderbird will stay untouched.

Is the Webmail compatible with my browser?

Yes. However, some older browser like Internet Explorer 6 and older might experience issues. The webmail also has a standard(HTML) version for older/slower browsers.

Do I have to change anything on my computer?

No! If you have a current working e-mail account with Cal.net, you do not have to touch any of your e-mail program settings.

To get video and text instructions on how to use the Zimbra Webmail, please visit http://help.zimbra.com/

May 2011 Company News

Company News

This is an exciting time for Cal.net. For the past several months, we have been working very hard behind the scenes to establish a foundation for improved service quality, faster Internet speeds, wider coverage area, and further growth of the company. This has been a very intense process involving the entire team here at Cal.net, all of whom are highly devoted to the task at hand.

Coming shortly, over the course of the net few months through spring and summer, you will begin to experience the fruit of this labor. Among the new capabilities are:

  • A quintupling of our Internet bandwidth capacity allowing better service for everyone and enabling growth into new areas;
  • A redundant microwave data link to an Internet hub in Sacramento, to provide failsafe operation in the event of any service disruption in our fiber-optic data link
  • New wireless technology in select areas that eliminates radio interference, providing service quality equivalent to that of any land-line based high speed Internet solution, and offering up to 10 Mbps download speeds to the end user
  • Additional wireless backhauls to our existing repeater sites to increase capacity and allow better speeds for our wireless customers during peak usage times
  • An expanded wireless service area to provide coverage to more of you who are still stranded in dial-up desolation
  • DSL service to more areas than ever before

This is an ongoing process, and the above improvements will be rolled out in stages, so some of you will see some of these improvements sooner than others. Please be assured that if you do not immediately see any change for the better, you will in due course experience many of these new benefits.

For those of you who run businesses, whether from an office or from your home, we have a number of offerings that you may not be aware of that can be of substantial benefit to you:

  • Our collocation datacenter facility here in Shingle Springs allows you to place your own server in secure facility on an Internet backbone with all the bandwidth capacity you would likely ever need, with redundant electrical power and air conditioning, and 24-hour access.
  • Our Dedicated Hosting offering [Link TBD] provides rented servers within our data center dedicated to your use for whatever purpose you desire. We build the server to your specifications, can do all the server maintenance if you wish, and you simply manage your own applications.
  • Our Web design service can build your own custom Website for you, and you can host that or your existing Website using our Website hosting service.

Please feel free to drop by our offices at any time to visit with us, and see what we can do for you, whether your Internet-related needs are business, personal, or both.

Welcome to the Cal.net blog

If you are reading this, then you have found the first of many new additions to the Cal.net website. Over the next few months I will be overhauling our website to make it easier to navigate, more pleasing to the eye (my eye at least), and more informative in a not overwhelming you with information kind of way. We will also be launching our Twitter and Facebook accounts, so subscribe, friend us, and  keep an eye out for useful info coming your way in 140 words or less.